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Facebook Messenger Integration for meetergo

Connect your Facebook Page and answer its Messenger messages in the shared inbox, next to WhatsApp, email and chat.

The Facebook Messenger integration turns your Facebook Page into a channel of the meetergo inbox. Every message someone sends your page in Messenger becomes a conversation your team can assign, label, snooze and answer. Your replies are sent from the page into the same Messenger chat. You connect the page with "Connect with Facebook", no token and no developer needed. The messages show up on the contact's timeline in the CRM. Messenger is included in the Premium plan, like Instagram.

Key Features

What you get with meetergo + Facebook Messenger

One inbox for every channel

Messenger conversations sit next to WhatsApp, Telegram, email, live chat and LinkedIn. Nobody has to check the Facebook Page anymore.

Assign, label, snooze

Assign conversations to a teammate, sort them with labels and snooze them for later, like any other channel.

Reply as your page

Your reply goes from your Facebook Page into the same Messenger chat. Customers talk to your brand, not to someone's private profile.

Connect in one click

"Connect with Facebook", pick the page, done. No token, no developer.

The 24-hour window in view

Facebook allows replies for 24 hours after the customer's last message. After that, the reply field closes until they write again.

On the contact timeline

Messenger conversations appear on the contact's timeline in the meetergo CRM, next to meetings and other conversations.

How It Works

How to connect Facebook Messenger with meetergo

Connect your Facebook Page to the meetergo inbox.

1

Open the channel

Open Conversations → Channels and select Set up for Facebook Messenger.

2

Connect with Facebook

Select Connect with Facebook and log in with an account that manages your page.

3

Pick the page

Allow access to the page. If you manage several pages, pick the one that should answer in the inbox.

4

Test it

Send your page a message from a different Facebook account. It appears in the inbox within seconds.

Use Cases

How teams use meetergo + Facebook Messenger

Local businesses

Requests from your Facebook Page

Whoever clicks "Send message" on your page lands in the team inbox. The answer comes from the team, not from whoever happens to have Facebook open.

Marketing teams

Leads from ads

If your Facebook ads drive Messenger conversations, the sales team answers them in the same inbox as email and WhatsApp.

Service teams

Service for existing customers

Questions about appointments and offers arrive where the rest of your customer communication lives, with the history in the CRM.

FAQ

Frequently Asked Questions

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