Facebook Messenger Integration for meetergo
Connect your Facebook Page and answer its Messenger messages in the shared inbox, next to WhatsApp, email and chat.
The Facebook Messenger integration turns your Facebook Page into a channel of the meetergo inbox. Every message someone sends your page in Messenger becomes a conversation your team can assign, label, snooze and answer. Your replies are sent from the page into the same Messenger chat. You connect the page with "Connect with Facebook", no token and no developer needed. The messages show up on the contact's timeline in the CRM. Messenger is included in the Premium plan, like Instagram.
Key Features
What you get with meetergo + Facebook Messenger
One inbox for every channel
Messenger conversations sit next to WhatsApp, Telegram, email, live chat and LinkedIn. Nobody has to check the Facebook Page anymore.
Assign, label, snooze
Assign conversations to a teammate, sort them with labels and snooze them for later, like any other channel.
Reply as your page
Your reply goes from your Facebook Page into the same Messenger chat. Customers talk to your brand, not to someone's private profile.
Connect in one click
"Connect with Facebook", pick the page, done. No token, no developer.
The 24-hour window in view
Facebook allows replies for 24 hours after the customer's last message. After that, the reply field closes until they write again.
On the contact timeline
Messenger conversations appear on the contact's timeline in the meetergo CRM, next to meetings and other conversations.
How It Works
How to connect Facebook Messenger with meetergo
Connect your Facebook Page to the meetergo inbox.
Open the channel
Open Conversations → Channels and select Set up for Facebook Messenger.
Connect with Facebook
Select Connect with Facebook and log in with an account that manages your page.
Pick the page
Allow access to the page. If you manage several pages, pick the one that should answer in the inbox.
Test it
Send your page a message from a different Facebook account. It appears in the inbox within seconds.
Use Cases
How teams use meetergo + Facebook Messenger
Requests from your Facebook Page
Whoever clicks "Send message" on your page lands in the team inbox. The answer comes from the team, not from whoever happens to have Facebook open.
Leads from ads
If your Facebook ads drive Messenger conversations, the sales team answers them in the same inbox as email and WhatsApp.
Service for existing customers
Questions about appointments and offers arrive where the rest of your customer communication lives, with the history in the CRM.
FAQ
Frequently Asked Questions
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